How To: Access an Office 365 shared mailbox on iOS

Note: This document has largely been superseded by the article here.

Go to Settings > Mail, Contacts and Calendars > Add Account. From the choices available, go to the bottom and choose “Other” to manually set up the shared mailbox account.

Choose "Add Mail Account"

On the Other screen, select “Add Mail Account.” In the new screen, you will enter:

• Name – The name that will be displayed to recipients on email
• Email – The shared mailbox’s email (e.g.,[email protected])
• Password – Your personal email password
• Description – Anything you choose to describe the account on your device

Select “Next” to get to the full settings. Make sure that at the top of the new screen the type of account highlighted is IMAP.

Scroll down to the “Incoming Mail Server” section, where you will enter:

• Host Name – outlook.office365.com
• User Name – User Name – [Your [email protected]/shared account name} . (**eg. PLEASE NOTE THAT /[email protected] is required to add onto the end of your personal username.)**
• Password – Your personal email password
• NOTE: if using Outlook app, use [email protected]\[email protected]

Scroll down again to the “Outgoing Mail Server” section, where you will enter:

• Host Name – smtp.office365.com
• NOTE: if using Outlook app, smtp.office365.com:587
• User Name – [Your [email protected]}
• Password – Your personal email password
  
  

It should look like this 

Select “Next” and wait for the server to verify your settings. When complete, you will be presented with the option of what you want to sync. Make your choices, and select “Save.”

Now you will find the shared account in your Mail app, under Mailboxes, with the description name you gave it.