Recent version of macOS make it more difficult to install printing utilities; this is a guide to install PrinterCloud, which Hope uses to manage printing. Your local computer user will need administrative access on the Mac.
First, you will need a link from IT and approval to download the installer file.
- Put the file IT linked you to on your Desktop.
- Open Spotlight, search for Terminal, and open Terminal
- Type "bash" and press [return]; make sure the prompt then says "bash" before the $
- Type "cd Desktop" and press [return]
- Type "ls print*" and press [return]
- Click the "OK" button when/if prompted to allow Terminal to access your files
- Confirm that in the list of files, there is an item that starts with "printercloud-hope_" and ends with ".command". (The two most common file names are "printercloud-hope_guest.command" and "printercloud-hope_staff.command"). Make note of this file name! You will need it for the next two steps.
- Type "chmod +x ./[filename]" as shown, then press [return]; make sure you're typing the same filename you found in step 7.
- Type "./[filename]" as shown, then press [return]; make sure you're typing the same filename you found in step 7.
- Type in the local computer user's password when prompted; press [return]. (Note: you will not see indication the password is being typed, not even stars or dots.)
- Wait a bit; this is the part where PrinterCloud downloads and installs itself. You should see some progress indicators.
- When it's done, it should return you to the "bash" prompt as before, which ends with a $
- Done!