How to record your directory name

1) Sign into the WE Connect app using Sign on with Another Provider with your Hope username and password.

2) Make sure your softphone is enabled by looking for a green phone symbol and the Enable Softphone is switched on.

3) On your computer, head over to https://we.windstream.com/

4) Click Sign on with Another Provider

5) Click on the Services tab on the top > Go to My Services > My Extensions.

6) Scroll down to the bottom of the page.

Click on Record Directory Name.

7) A new popup will appear, make sure your extension is selected where "Your extension here" is located.

8) When you are ready, select Record Name.

--> You MUST have your WE Connect app open, otherwise you'll only hear silence!

9) You'll receive an automated call.

Follow the prompts to record your name.

Press # after you are done recording.

Select 2 to save your recorded name.

Done!